1. Privacy Policy
This Privacy Policy explains how selapavia may collect, use, disclose, and retain your personal information when you visit https://selapavia.com, browse our outdoor furniture and living room furniture products, place an order, make a payment, contact Customer Service, or use other features provided by the website.
We are committed to handling personal information responsibly and clearly explaining our privacy practices. This Policy describes the categories of personal information we may process, the purposes for which we may use it, the circumstances in which we may disclose it, and the privacy rights you may have under applicable law.
The categories of information and processing activities described in this Policy depend on the website features you use, the information you provide, the technologies enabled on the website, and the services involved. Not every category of information or processing activity mentioned in this Policy necessarily applies to every visitor or transaction.
This Policy does not automatically apply to independent third-party websites or services accessed through links on our website. Such third parties may have their own privacy policies and information-handling practices.
2. Information We May Collect
Depending on how you interact with the website and the features available, we may collect or process the following categories of information.
A. Personal and Contact Information
When you place an order, contact Customer Service, or submit information through available website features, you may provide the following personal information:
Name.
Email address.
Telephone number.
Shipping address and other address information necessary to fulfill your requests.
Other contact information you voluntarily provide.
The specific information you need to provide depends on your activity and its purpose.
B. Order and Transaction Information
When you purchase products or inquire about an order, information related to the transaction may include:
Order number and order date.
Products purchased and related order details.
Order amount and related transaction records.
Shipping and delivery status.
Order cancellation, return, refund, or exchange information, where applicable.
We may use these records to process transactions, respond to inquiries, maintain necessary records, and resolve order-related issues.
C. Payment-Related Information
When you make a payment, relevant payment information may be processed by the payment service provider involved in the transaction. Depending on the payment method and checkout process, this information may include transaction reference numbers, payment status, or other information necessary to complete or verify a payment.
The payment information collected and the parties involved in processing it depend on the payment methods and related services actually available at checkout. We do not represent that we directly store complete payment card information.
For information about how payment service providers handle your information, please review their applicable privacy policies and payment terms.
D. Technical and Device Information
When you access the website, certain technical information may be generated or collected if the relevant technologies and website configurations support such collection. Depending on the actual configuration, this information may include:
Internet Protocol (IP) address.
Browser type and version.
Device or operating system information.
Date and time of access.
Technical logs and information related to website security or performance.
The categories of information actually collected depend on the technologies in use and applicable legal requirements.
E. Website Usage Information
If relevant website features or technologies are enabled, we may collect information about visitors' interactions with the website. This information may include pages viewed, product browsing activity, shopping cart interactions, navigation behavior, or other website usage information.
We do not assume that every visitor's browsing activity is tracked or that analytics or advertising technologies are enabled on the website. Any such processing depends on the website's actual configuration and applicable consent requirements.
F. Customer Support Communications
When you contact us by email, telephone, or another communication channel provided by the website, we may process the information you provide to respond to your inquiries. Depending on the nature of your request, this information may include:
Questions about products or orders.
Order cancellation requests.
Return and refund inquiries.
Shipping or delivery issues.
Customer service correspondence and related records.
Please avoid providing passwords, complete payment card numbers, or other unnecessary sensitive information in ordinary communications.
3. How We Collect Information
Depending on the website features and services involved, we may collect personal information through the following methods.
A. Information You Provide Directly
We may collect information you provide when you place an order, submit a form, provide shipping information, request a return or refund, or otherwise communicate with us voluntarily.
B. Information Provided Through Customer Service
When you contact us by email or telephone, we may receive the contact information and other relevant information you voluntarily provide so that we can respond to your questions or requests.
C. Automatically Generated Technical Information
When you visit the website, website infrastructure, security features, server logs, or similar technologies may generate certain technical records, depending on the actual configuration.
D. Cookies and Similar Technologies
If the website uses Cookies or similar technologies, these technologies may collect or store information related to website functionality, user preferences, or usage. Their operation depends on the technologies actually deployed, their purposes, and applicable consent requirements.
E. Information From Service Providers
Where necessary and applicable, service providers involved in payment processing, shipping, website maintenance, or other related services may provide us with information associated with a transaction or service request.
The information available to us depends on the services actually used and the information the relevant service providers are permitted to share under applicable agreements and laws.
4. Cookies and Similar Technologies
Cookies are small data files that websites may store in a visitor's browser or on their device. Websites may also use similar technologies to support website functionality, remember user preferences, or understand website usage.
Depending on the technologies enabled on the website, Cookies and similar technologies may serve the following purposes.
A. Strictly Necessary Cookies
These Cookies support basic website operations, security features, and necessary shopping processes. Where implemented, they may help maintain shopping cart status, support checkout steps, or preserve information necessary to use specific website features.
Disabling these Cookies may prevent certain essential features from functioning properly.
B. Functional Cookies
If enabled, functional Cookies may be used to remember user selections or other settings to provide a more consistent browsing experience.
C. Analytics Cookies
If analytics technologies are enabled, they may help us understand website usage, identify performance issues, or evaluate visitors' interactions with pages and features. The collection and use of analytics information depend on the technologies actually deployed and applicable legal requirements.
D. Advertising and Marketing Cookies
If advertising or marketing technologies are used, they may support advertising measurement, marketing campaign evaluation, or other marketing-related activities. The use of these technologies, including whether personal information is disclosed to third parties, depends on our actual practices and applicable law.
E. Cookie Duration and Third-Party Involvement
Cookies may be temporary or remain on a device for an extended period. Their duration, purpose, and operation vary according to their type and configuration. Third-party involvement in related processing also depends on the technologies actually used.
Because these details depend on the website's actual technical configuration, this Policy does not identify specific Cookie names, service providers, or retention periods that have not been verified.
F. Cookie Management and Consent Mechanisms
You can generally manage or delete Cookies through your browser settings. Some browsers also allow you to block certain Cookies or receive notifications when Cookies are placed.
If applicable law requires consent before non-essential Cookies or similar technologies are used, those technologies must be used in accordance with the relevant consent requirements and the website's actual consent mechanism.
If the website provides a Cookie preference tool, you may use it to review or adjust the available options. We do not represent that a specific preference tool is available unless it has actually been implemented.
Please note that blocking or deleting Cookies may affect shopping cart functionality, checkout, saved preferences, or other website features.
For more information about Cookies, please refer to our Cookie Policy.
5. How We Use Information
Depending on the information collected and the services you use, we may process personal information for the following purposes.
A. Order Processing and Fulfillment
To receive and process orders, coordinate payment processing, arrange product shipping and delivery, maintain transaction records, and provide information related to your purchases.
B. Customer Service
To respond to inquiries, provide order updates, investigate shipping issues, and assist with order cancellations, returns, refunds, or other transaction-related requests.
C. Website Operation and Maintenance
To support existing website features, maintain service reliability, troubleshoot technical issues, and improve website performance where appropriate.
D. Security and Fraud Prevention
To identify, investigate, and address suspected fraud, unauthorized activities, misuse, security incidents, or other conduct that may threaten the security of the website, transactions, or users.
E. Service Improvement and Analytics
Where relevant technologies are enabled and applicable law permits, to evaluate website performance, understand usage patterns, and improve our products, services, or website experience.
F. Marketing and Promotional Activities
If we conduct marketing activities, we may use relevant information for those purposes to the extent permitted by applicable law and subject to applicable consent requirements or opt-out rights.
We do not assume that every visitor receives marketing communications or that the website necessarily uses behavioral advertising, profiling, or other marketing technologies.
G. Legal Compliance and Dispute Resolution
To fulfill applicable legal obligations, respond to lawful requests, establish or defend legal claims, resolve disputes, and maintain records where reasonably necessary.
We will not use personal information for purposes materially different from those disclosed unless we have an appropriate legal basis or obtain the necessary authorization where required by law.
6. How We Share Information
We may disclose personal information to third parties when reasonably necessary to achieve the purposes described in this Policy, when authorized by you, or when required or permitted by applicable law.
A. Service Providers
Where applicable, we may share relevant information with service providers that support payment processing, shipping, website operations, technical maintenance, or customer service.
The specific identities of service providers and the information they receive depend on the services actually used. Such disclosures should be limited to information reasonably necessary for the relevant services and comply with applicable laws and related contractual obligations.
B. Legal and Regulatory Authorities
If required or permitted by applicable law, valid legal process, or another lawful basis, we may disclose information to courts, regulatory authorities, law enforcement agencies, or other relevant parties.
C. Business Transfers
If a business transfer, restructuring, acquisition, or similar transaction occurs, we may process or disclose relevant personal information to the extent reasonably necessary for the transaction and in compliance with applicable legal requirements.
D. Disclosures With Your Permission
We may disclose information to other recipients when you provide valid authorization, when applicable law requires such authorization, or when the disclosure is otherwise permitted by applicable law.
E. Sale, Sharing, and Targeted Advertising
Under certain privacy laws, specific disclosures or uses of personal information may be classified as a "sale," "sharing," or processing for "targeted advertising," even when no traditional monetary transaction is involved.
Whether an activity falls within these definitions depends on the actual data processing arrangements and applicable law.
We do not make a blanket statement that personal information is never sold, shared, or used for targeted advertising. If our actual practices are subject to legal requirements governing these activities, we will need to provide the disclosures and opt-out mechanisms required by law.
Providing necessary information to service providers, making legally required disclosures, and engaging in activities that may constitute a sale or sharing under applicable law are distinct types of processing and should be evaluated separately according to the circumstances.
7. Data Storage and Retention
We retain personal information for a reasonably necessary period to achieve the purposes described in this Policy, including processing transactions, providing customer service, maintaining relevant records, fulfilling applicable legal obligations, protecting security, and resolving disputes.
Different categories of information may have different retention periods. The specific period depends on the type of information, the purpose of collection, the nature of the transaction, and applicable legal requirements.
Certain records may need to be retained for accounting, tax, legal compliance, fraud prevention, or dispute resolution purposes. When information is no longer reasonably necessary for its original purpose and no other lawful basis for retention applies, we may delete the information or take appropriate steps to anonymize it, subject to applicable law and relevant technical considerations.
If the website uses Cookies, their retention periods may also vary according to their purposes, configurations, and service providers.
This Policy does not establish a uniform retention period for all personal information. Submitting a deletion request also does not mean that all records can be deleted immediately, particularly where retention is required or otherwise permitted by law.
8. Data Security
We take reasonable technical, administrative, and organizational measures, as appropriate to the circumstances, to help protect personal information against unauthorized access, disclosure, loss, alteration, or misuse.
The measures appropriate for specific processing activities depend on the nature of the information, the systems involved, the relevant risks, and applicable legal requirements.
No method of electronic transmission or storage can guarantee absolute security. Therefore, we cannot promise absolute information security, and users should take reasonable precautions when sharing personal information online.
9. User Privacy Rights and Choices
Depending on your location, the specific data processing activities involved, and the privacy laws that apply, you may have certain rights regarding your personal information. These rights may be subject to conditions, exceptions, and identity verification requirements under applicable law.
A. Right to Access and Know
Where applicable law grants these rights, you may be entitled to know:
The categories of personal information collected.
The purposes for processing personal information.
The categories of sources of personal information.
The categories of recipients of personal information.
Other information required to be disclosed under applicable law.
In certain circumstances, you may also be entitled to obtain a copy of the personal information we hold about you.
B. Right to Correction and Update
Where required or permitted by applicable law, you may request correction of inaccurate personal information.
If you believe that information associated with an order or customer service request is incorrect, you may contact us using the contact information provided in this Policy. We may need to verify your identity and determine whether a correction can be made based on existing records and applicable requirements.
C. Right to Deletion
Where applicable law grants this right, you may request deletion of your personal information.
Deletion rights may be subject to legal exceptions. For example, certain information may need to be retained to complete a transaction you requested, fulfill legal obligations, maintain security, prevent fraud, establish or defend legal claims, or satisfy other applicable legal requirements.
We will evaluate deletion requests based on applicable law and the circumstances of each request.
D. Right to Data Portability
Where applicable law provides this right and the relevant conditions are satisfied, you may request a copy of certain personal information in a commonly used and usable format or request that qualifying information be transferred to another recipient.
The scope and format of the information provided depend on applicable legal requirements and the nature of the information.
E. Right to Withdraw Consent
For processing activities that rely on your consent, you may withdraw that consent at any time to the extent provided by applicable law.
Withdrawal does not affect the lawfulness of processing carried out before the withdrawal. If a processing activity has a separate and valid legal basis, and continued processing is permitted by law, withdrawing consent does not necessarily prevent that activity from continuing.
If consent is required for a non-essential Cookie or similar technology, you may withdraw or adjust your consent through the applicable mechanism where available. If such a mechanism is unavailable, you may contact us for assistance.
F. Right to Opt Out of Certain Processing Activities
Depending on applicable U.S. state privacy laws and our actual data processing activities, you may have the right to opt out of certain sales of personal information, sharing for cross-context behavioral advertising, or processing of personal information for targeted advertising.
Under certain state laws, you may also have additional rights concerning specific types of profiling or other data processing activities.
Whether these rights apply and their specific scope depend on the relevant laws and whether we actually engage in the relevant processing activities. We do not represent that the website provides a specific opt-out page, link, or preference tool unless the relevant feature has been implemented.
If you believe you have the right to opt out of a particular data processing activity, you may contact us using the contact information provided in this Policy.
G. Right to Non-Discrimination
Where required by applicable law, you will not be subjected to discrimination prohibited by law for exercising your privacy rights.
However, this does not prevent actions expressly permitted by applicable law, such as certain differences in services or pricing where legally authorized and subject to the relevant disclosure or other requirements.
H. How to Submit a Privacy Request
You may submit a privacy-related request through either of the following methods:
Email: care@selapavia.com
Phone: +1 (925) 271-6843
Please describe the type of request you wish to make and provide sufficient contact information so that we can respond. If your request concerns an order, you may provide the order number to help us identify the relevant transaction.
We may request additional information reasonably necessary to verify your identity or authority to submit the request. Verification will be limited to what is reasonably necessary under applicable law and the circumstances. Do not send passwords, complete payment card numbers, or other unnecessary sensitive information through ordinary email.
We will review and respond to requests in accordance with the deadlines, procedures, and exceptions required by applicable law. The time needed to respond may depend on the nature of the request and whether further verification is necessary.
If applicable law requires us to explain a refusal or provide an appeal or review procedure, we will comply with the relevant requirements. Procedures for requests submitted by authorized agents may also apply where required by law.
The rights you may exercise and the procedures for doing so may vary depending on your jurisdiction and the specific data processing activities involved.
10. Legal Basis for Processing and Applicable Laws
The legal basis for processing personal information depends on the applicable jurisdiction, the purpose of processing, the type of information involved, and the specific circumstances in which the processing occurs.
A. U.S. Privacy Laws
Depending on the circumstances, personal information may be subject to applicable U.S. federal laws, state privacy laws, and other relevant legal requirements.
Certain state privacy laws, including California privacy laws, may grant eligible individuals rights to access, correct, delete, and port personal information, as well as opt out of certain data processing activities. Whether these rights apply depends on the scope of the relevant laws and any applicable exemptions or exceptions.
A business address in California does not, by itself, establish that all provisions of California privacy law necessarily apply to every activity or individual. Applicability may depend on statutory thresholds, the nature of the data processing, the relevant consumer relationship, and other legal conditions.
If a privacy law applies to our relevant activities, we will handle personal information and privacy requests in accordance with the legal requirements applicable to those activities. This Policy does not represent that we have obtained any particular certification, completed a legal audit, or received a comprehensive compliance determination applicable to all circumstances.
11. International Data Transfers
Depending on the website systems and service providers actually used, personal information may be processed in different jurisdictions.
Data storage locations, the identities of relevant recipients, and international transfer arrangements depend on actual data flows. The fact that the website serves customers in the United States does not, by itself, establish that all personal information is stored or processed within the United States.
If personal information is transferred across national borders and applicable law imposes specific requirements on such transfers, the transfers must be assessed and handled in accordance with those requirements. Depending on the circumstances, this may include providing legally required notices or implementing appropriate data transfer safeguards.
Because these details must be determined from the actual technical architecture and service arrangements, this Policy does not identify unverified overseas storage locations, international recipients, or data transfer mechanisms.
12. Third-Party Websites and Services
Our website may provide links to third-party websites or services, or interact with third-party services when supporting specific website features or transactions.
Third parties may collect, use, or disclose personal information in accordance with their own privacy policies, terms of service, and practices. Their processing activities are not automatically governed by this Policy.
Before providing personal information directly to a third party, you should review its applicable privacy information and understand how it may use your data.
The presence of third-party links or services on our website does not mean that we endorse every aspect of the third party's privacy practices. Third-party data processing associated with our website should be evaluated based on the services actually used and applicable legal requirements.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in website features, business operations, data processing practices, or applicable legal requirements.
When changes are made, the revised version will be published on this page. The date at the beginning of the Policy may be updated to indicate the latest revision date.
If applicable law requires additional notice, consent, or other procedures for a particular change, we will need to comply with those requirements. Publishing an updated Policy alone does not replace any separate notice or consent obligations imposed by law.
We recommend reviewing this page periodically to stay informed about how personal information may be handled.
14. Contact Us
If you have any questions about this Privacy Policy, our handling of personal information, or privacy-related requests, you may contact us using the following information.
Email: care@selapavia.com
Phone: +1 (925) 271-6843
Address: 5476 Roundtree Pl #E, Concord, CA 94521, United States
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time (America/Los_Angeles)