1. Introduction and Scope
Welcome to selapavia, accessible at https://selapavia.com (the “Website”). These Terms of Service (the “Terms”) govern your access to and use of the Website, including browsing product information, submitting orders, purchasing products, and using other features provided by the Website.
When using the Website or placing an order, you are expected to comply with these Terms and all applicable laws. The legal effect of your use of the Website, including when and whether you agree to these Terms, will be determined based on the circumstances and applicable law. Where the law requires express acceptance, we will obtain your consent through the applicable process.
These Terms should be read together with the policies applicable to your shopping experience, including payment, shipping, order cancellation, returns and refunds, privacy, and other relevant policies. Specific transaction rules are also explained in the relevant policies and at the applicable stages of the checkout process.
Nothing in these Terms is intended to limit any consumer rights or legal protections that cannot lawfully be excluded or restricted.
2. User Accounts and Website Responsibilities
2.1 Accuracy of Information
When using Website features or placing an order, you must provide accurate, complete, and current information reasonably necessary for order processing, payment, delivery, and customer service. If any relevant information changes or becomes inaccurate, you are responsible for updating it promptly.
2.2 Account Security
If the Website offers account registration or account-based features, you should take reasonable steps to protect your account credentials and promptly report suspected unauthorized access. Responsibility for activities associated with an account will be determined in accordance with applicable law and the circumstances involved.
These Terms do not imply that the Website necessarily offers account registration, membership benefits, loyalty programs, or subscription services.
2.3 Appropriate Website Use
You must not use the Website for any unlawful purpose, attempt to interfere with its operation or security, knowingly submit false information, or engage in conduct that improperly affects other users' ability to access the Website.
You must not attempt to gain unauthorized access to Website systems, introduce malicious code, or misuse Website features in violation of applicable law.
2.4 Website Availability
We make reasonable efforts to maintain the Website and its content. However, access to the Website may occasionally be affected by maintenance, technical issues, network interruptions, third-party services, or other circumstances beyond our reasonable control.
We do not guarantee that the Website will always be available, uninterrupted, secure, or entirely error-free. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
3. Products, Inventory, and Pricing
3.1 Product Information
The Website offers products in the Outdoor Furniture and Living Room Furniture categories.
Product descriptions, photographs, colors, and displayed appearances are intended to help customers understand the products offered. Actual product appearance may vary due to display settings, lighting conditions, photography, or other reasonable factors.
Before purchasing, please carefully review the specifications and other important information provided on the applicable product page. Unless expressly stated in the relevant product information or otherwise required by applicable law, no particular material, performance specification, weight capacity, warranty period, or other specific feature should be assumed.
3.2 Pricing and Inventory
Subject to applicable law and relevant transaction commitments, product prices, inventory levels, and availability may change without prior notice.
Adding a product to your shopping cart does not necessarily reserve inventory or guarantee that the product will continue to be available at the price displayed when it was added.
We make reasonable efforts to ensure that product information and pricing are accurate. If a material error is identified in product pricing, descriptions, inventory information, or Website systems, we will address it based on the circumstances, the applicable checkout and order processing procedures, and applicable law. These Terms do not grant us an unrestricted right to cancel orders that have been legally established and are binding.
3.3 Reviewing Order Information
Before submitting an order, you should carefully review the selected products, quantities, shipping address, contact information, applicable shipping fees, and final amount payable.
If you discover an error on a product page or in your order summary, please contact Customer Service promptly so that we can review and address the issue.
4. Orders and Payment
4.1 Placing Orders
You may submit orders through the Website's checkout process. You are responsible for reviewing the relevant information before completing checkout and providing the information reasonably necessary to process and deliver your order.
Submitting an order does not necessarily mean that the order has been accepted or that fulfillment is guaranteed. Order status, order acceptance, payment authorization, and any resulting contractual obligations will be determined according to the actual transaction process and applicable law.
4.2 Accepted Payment Methods
The Website supports the following payment card methods:
Visa
Mastercard
American Express
JCB
Discover
Diners Club
Actual available payment methods are those displayed during checkout. No other payment method should be assumed to be available unless it is expressly shown in the Website's current payment process.
4.3 Payment Authorization and Order Processing
Order processing may depend on payment authorization, transaction review, product inventory, the accuracy of order information, and other reasonable operational requirements.
Payments may be declined or require additional verification by the relevant payment service provider or financial institution. We cannot guarantee that every payment will be authorized or that every submitted order will be successfully completed.
If a payment fails or an order cannot be processed, we will handle the matter according to the actual transaction status, applicable policies, and applicable law.
4.4 Refunds and Payment Security
For refunds that have been approved or are otherwise legally required, we will process them in accordance with the applicable refund policy and legal requirements. In principle, refunds will be returned to the original payment method, subject to applicable policies and legal requirements. The actual time required for a refund to appear in your account may depend on your bank, card issuer, or payment service provider.
Payment information will be handled in accordance with the Website's applicable privacy practices and payment processing arrangements. Customers should carefully review the payment information displayed during checkout before completing a transaction.
5. Shipping Policy
The Website ships within the United States. Shipping arrangements, fees, order processing times, and delivery information are governed by the Website's Shipping Policy.
5.1 Shipping Coverage and Fees
Standard shipping fees are as follows:
Orders with a merchandise total below $82.00 are subject to a standard shipping fee of $8.20.
Orders with a merchandise total of $82.00 or more qualify for free standard shipping.
Any applicable shipping fees will be included in the order total displayed during checkout. Please review the final amount payable before submitting your order.
5.2 Order Processing Time
Orders typically require 2–3 business days to process.
Order processing follows Pacific Time, using the America/Los_Angeles time zone. Orders submitted before 6:00 PM Pacific Time on a business day begin processing that day. Orders submitted after 6:00 PM Pacific Time, as well as orders submitted on weekends or holidays, begin processing on the next business day.
Beginning order processing does not mean that the order has shipped. Actual processing and shipping times may be affected by order verification, product inventory, and other reasonable operational factors.
5.3 Estimated Transit Time and Carriers
After the carrier receives the package, the estimated transit time is 9–12 business days. This is an estimate, not a guaranteed delivery date. Actual delivery times may vary due to carrier operations, weather, transportation disruptions, address issues, or other circumstances.
Shipping carriers may include FedEx, UPS, and DHL Express. The carrier used for a specific order will depend on the actual shipping arrangements.
Where tracking information is available, we will provide relevant tracking information to customers after shipment.
5.4 Delivery Information and Shipping Issues
Customers are responsible for providing accurate and complete shipping addresses and appropriate contact information. Incorrect or incomplete information may cause delivery delays or interfere with successful delivery.
If a package is delayed, damaged, or suspected to be lost, please contact Customer Service and provide your order number and relevant details. Damage or delivery issues should be reported promptly so that the circumstances can be reviewed.
Shipping delays, tracking issues, damaged packages, and suspected lost shipments will be handled in accordance with the Shipping Policy, the circumstances of the specific order, and applicable law.
6. Order Cancellation Policy
Order cancellation requests are governed by the Website's Order Cancellation Policy.
6.1 Cancellation Requests Before Shipment
You may request cancellation of an order that has not yet shipped. Cancellation requests must be reviewed and approved in accordance with the applicable policy and the actual order status. If the request is approved, a full refund will be processed according to the applicable rules.
The fact that an order has not yet shipped does not mean that every cancellation request will automatically be approved.
6.2 Cancellation Requests After Shipment
Once an order has shipped, it generally cannot be canceled directly. If you no longer wish to keep a product after shipment, you should request a return in accordance with the applicable procedures set out in the Return & Refund Policy.
6.3 How to Request an Order Cancellation
To request an order cancellation, please email care@selapavia.com or call +1 (925) 271-6843 to contact Customer Service.
Please provide your order number and any information reasonably necessary to identify the order and review the cancellation request. Contacting Customer Service does not mean that the cancellation request has been approved.
6.4 Refunds After Order Cancellation
Refunds for approved cancellations will generally be returned to the original payment method, subject to applicable requirements. Refunds will be processed in accordance with the relevant policy, but the actual time required for the funds to appear in your account depends on the relevant bank, card issuer, or payment service provider.
7. Returns, Refunds, and Exchanges
Returns and refunds are governed by the Website's Return & Refund Policy.
7.1 Return Eligibility and Timeframe
Customers may request returns in accordance with the applicable return policy. Return requests should generally be submitted within 14 days of receiving the product and must satisfy the requirements of the applicable policy and relevant laws.
Submitting a return request does not automatically confirm return eligibility. Requests will be reviewed based on the applicable policy and the circumstances of the order.
7.2 Exchanges
Under the current return arrangements, the Website does not offer direct exchanges. Customers who wish to obtain a different product, color, or style may request a return in accordance with the Return & Refund Policy and place a new order, subject to actual product availability and the applicable purchasing process.
7.3 Damaged, Defective, or Incorrect Products
If a product arrives damaged, has a defect, or does not match the product ordered, please contact Customer Service so that the issue can be reviewed.
Depending on the circumstances, verification results, applicable policies, and legal requirements, eligible claims may result in a full refund, a partial refund, or other remedies required by law.
7.4 How to Request a Return
Before returning a product, please email care@selapavia.com and provide your order number, the reason for the return, and photographs of the product where applicable.
Please follow the return instructions confirmed by Customer Service. Submitting a return request alone does not mean that the return has been approved.
For approved returns, the Website may provide an electronic return label for customers to download and print, in accordance with the applicable policy and return arrangements.
7.5 Return Shipping Costs
Return shipping costs for eligible returns involving damaged, defective, or incorrectly supplied products will be handled in accordance with the applicable policy and legal requirements.
For returns for other reasons, any applicable return shipping costs or fees will be determined by the disclosed Return & Refund Policy. Customers should carefully review the relevant policy and obtain return instructions before sending products back.
7.6 Refund Processing
If a returned product qualifies for a refund, we will receive and inspect the product in accordance with the applicable process. The refund will then be initiated within 1–3 business days under the current refund processing procedure, subject to the specific circumstances of the return and applicable legal requirements.
The 1–3 business day period refers to the initiation of the refund and does not guarantee that the funds will arrive within that period. Actual posting times may vary depending on the bank, card issuer, or payment service provider.
Refunds for approved order cancellations and returns will be handled in accordance with applicable policies and legal requirements. These Terms do not limit any refund or other remedy that must be provided under applicable law.
8. Privacy and Data Protection
We process personal information in connection with operating the Website and providing related services. Depending on the specific transaction and services used, this information may include information necessary to process orders, arrange payments and deliveries, respond to customer inquiries, and maintain Website functionality.
Personal information will be handled in accordance with applicable privacy practices and legal requirements. The collection, use, disclosure, retention, and protection of personal information will depend on the specific processing activities and applicable legal obligations.
The Website may use cookies and similar technologies to support essential Website functions, save preferences, conduct analytics, or enable other purposes actually implemented on the Website. Where applicable law requires user consent for specific processing activities, the relevant consent mechanisms and choice settings must be followed.
Depending on applicable law and the circumstances, individuals may have rights to request access to, correction of, or deletion of certain personal information, withdraw consent where applicable, or opt out of certain data processing activities. The scope and availability of these rights may vary by jurisdiction and the nature of the data processing.
These Terms do not create additional data processing rules or replace applicable privacy requirements.
9. Disputes and Governing Law
9.1 Amicable Resolution
If you have questions or disputes concerning the Website, orders, payments, shipping, or other matters covered by these Terms, we encourage you to contact Customer Service first so that we can review the circumstances and attempt to resolve the issue amicably.
You may contact us at care@selapavia.com or +1 (925) 271-6843. If your inquiry concerns a specific order, please provide the relevant order information so that we can handle your inquiry more efficiently.
9.2 Governing Law
The law applicable to these Terms and any disputes arising from the use of the Website or related transactions will depend on the relevant legal relationship, the facts of the dispute, and applicable legal requirements.
The contact address provided for this Website is located in California, United States. However, this address alone does not establish that California law necessarily governs all disputes or that any particular court has exclusive jurisdiction.
Any definitive governing law or jurisdiction provision should be determined based on the actual operating entity, the relevant transaction relationship, and applicable legal requirements. Nothing in these Terms is intended to waive, restrict, or exclude consumer rights, mandatory legal protections, or remedies that cannot lawfully be waived, restricted, or excluded.
10. Changes to These Terms
We may update these Terms from time to time to reflect changes in Website operations, available features, applicable legal requirements, or other relevant circumstances.
When these Terms are revised, the updated version will be published on the Website. The effective date, notice requirements, and acceptance procedures will be determined according to the actual update process and applicable law. If the law requires express notice or user consent, we will comply with those requirements.
Changes to these Terms will not automatically cancel or modify rights that have already legally accrued or contractual obligations that cannot lawfully be modified retroactively.
We recommend reviewing these Terms periodically to stay informed about the rules applicable to your use of the Website. The legal consequences of continuing to use the Website after revisions will depend on the circumstances, the notice provided, and applicable law.
11. Contact Information
If you have any questions about these Terms, orders, payments, shipping, returns, refunds, or other shopping-related matters, please contact us using the following information.
Email: care@selapavia.com
Phone: +1 (925) 271-6843
Address: 5476 Roundtree Pl #E, Concord, CA 94521, United States
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time (America/Los_Angeles)