Return & Refund Policy
Welcome to selapavia.com. We are committed to providing clear and reasonable after-sales service for outdoor furniture and living room furniture. This policy explains the rules applicable to order cancellations, product returns, refunds, return shipping costs, and related fees to help you understand the relevant procedures and your rights.
This policy distinguishes between statutory rights of withdrawal granted to consumers under applicable law and ordinary after-sales return procedures. We will comply with applicable law regarding consumer rights. Nothing in this policy excludes or limits any consumer rights or remedies that cannot legally be waived.
1. Return Eligibility and Return Window
1.1 Ordinary After-Sales Returns
For ordinary after-sales return requests that do not fall within the scope of a statutory right of withdrawal, you may generally contact us to request a return within 14 days of receiving the item. Ordinary after-sales return requests will be handled based on the order status, item condition, this policy, and applicable law.
For an ordinary after-sales return, we recommend providing the following information to help us assist you:
Your order number and information about the item you wish to return.
The reason for the return and a description of the relevant circumstances.
The current condition of the item.
Clear photographs if the item is damaged, defective, or incorrect.
For ordinary after-sales returns, we may need to verify the order information, item condition, and reason for the return and explain the next steps when necessary.
1.2 Statutory Right of Withdrawal
If applicable law grants you a statutory right of withdrawal, that right will be handled in accordance with the relevant legal requirements.
Where the law allows consumers to withdraw without giving a reason, we will not require you to provide a reason for the return or make the exercise of that right subject to our discretionary approval.
The scope, applicable deadlines, notification requirements, return conditions, allocation of costs, and refund obligations associated with a statutory right of withdrawal will be governed by the specific applicable law. You do not need to complete the ordinary after-sales return review process to exercise a withdrawal right to which you are legally entitled.
Please note that the United States does not have a uniform federal 14-day right of withdrawal without cause that applies to all ordinary online purchases. Accordingly, the 14-day period in this policy serves as the application window for ordinary after-sales returns and does not mean that all U.S. consumers are legally entitled to a 14-day right of withdrawal without cause.
1.3 Item Condition and Return Requirements
For items subject to the ordinary after-sales return conditions, please make reasonable efforts to meet the following requirements:
The item should be in reasonable return condition.
Retain the original packaging, accessories, screws, assembly components, and other included items whenever possible.
The item should not have additional damage caused by improper use, inadequate care, or unauthorized modifications.
The extent of use should not substantially exceed what is reasonably necessary to inspect the item.
We understand that furniture generally needs to be unpacked and may require reasonable assembly or visual inspection. Reasonable unboxing and inspection will not automatically make an item ineligible for return.
For items that are defective, damaged during shipping, or incorrect, we will handle the situation based on the circumstances and applicable law. We will not exclude consumer rights provided by law solely because an item does not meet the conditions for an ordinary voluntary return.
2. Order Cancellation Policy
2.1 Before Shipment
If your order has not yet shipped, you may contact us by email to request cancellation.
If your cancellation request is approved before the order ships, we will refund the full amount paid for the canceled order.
Please submit your cancellation request as early as possible. Because furniture orders may involve warehouse processing, logistics scheduling, and carrier arrangements, we cannot guarantee that every cancellation request can be processed before shipment.
2.2 After Shipment
Once an order has shipped, it generally cannot be canceled directly because the item may already be in transit or scheduled for delivery.
For orders that have already shipped, you may request a return or refund after receiving the item, subject to this policy and applicable law.
If you are legally entitled to a right of withdrawal, we will handle your request in accordance with applicable law and will not use the ordinary after-sales return review requirements to restrict that right.
2.3 How to Request Order Cancellation
Please email care@selapavia.com and include your order number and a description of your cancellation request.
We will check the current status of your order, determine whether cancellation before shipment is possible, and notify you of the outcome by email.
If the item ships before your cancellation request can be processed, we will explain the available options for proceeding.
3. No Direct Exchanges
We do not currently offer direct exchanges.
Outdoor furniture and living room furniture may differ in availability, dimensions, colors, styles, configurations, and shipping arrangements. Returning the original item and placing a new order helps us verify the availability and details of the new item more accurately and arrange the appropriate delivery service.
If you would like a different size, color, style, or model, you may request a return of the original item in accordance with the applicable return rules and purchase the item you prefer once the relevant conditions have been met.
The new order will be subject to product availability, the selling price, and applicable shipping arrangements at the time of purchase. The return of the original order and the purchase of the new item will be processed separately and will not be treated as a direct exchange.
This policy does not affect any rights or remedies available to you under applicable law if an item is defective, damaged during shipping, or incorrect.
4. Damaged, Defective, or Incorrect Items
If your item arrives damaged during shipping, has a product defect, is missing essential components, or does not match your order, please contact us by email as soon as possible.
Please provide the following information so that we can assess the situation:
Your order number.
The name or description of the affected item.
A detailed description of the damage, defect, or discrepancy.
Clear photographs showing the issue.
If shipping damage is involved, photographs of the outer packaging and shipping label, whenever possible.
Please retain the item and its packaging until the issue has been addressed, whenever possible. We may contact you for additional information or photographs if necessary.
Depending on the specific issue, order information, and applicable law, we may offer one or more of the following reasonable solutions:
A full refund.
A partial refund, where appropriate.
An appropriate electronic return shipping label and return arrangements.
A refund without requiring the item to be returned.
Another reasonable solution permitted by applicable law.
For returns verified to result from product quality issues, shipping damage, or an incorrect item, we will not charge you return shipping fees or return handling fees. We will provide an appropriate return label or another reasonable solution.
Some issues may be resolved without requiring the item to be returned. If we determine that a refund or another reasonable remedy can be provided without requiring a return, we will explain the proposed resolution by email.
Before contacting us, please avoid discarding, repairing, or modifying the affected item whenever possible, except where necessary to protect personal safety or address another urgent situation.
Nothing in this section excludes or limits any rights you may have under applicable law.
5. How to Request a Return or Refund
We recommend submitting your request by email to help maintain a record of the communication and allow us to handle your request more efficiently.
Step 1: Submit Your Request
Please email care@selapavia.com.
Include the following information whenever possible:
Your order number.
Information about the item or order you wish to cancel, return, or obtain a refund for.
A description of the relevant circumstances.
The current condition of the item.
Clear photographs of the item, packaging, or evidence of the issue, if applicable.
For ordinary after-sales return requests, you may provide your order number and a description of the relevant circumstances. We will assist you based on the order status, item condition, applicable requirements, and relevant legal provisions.
For requests to exercise a statutory right of withdrawal, we will proceed in accordance with applicable law. We will not require a reason for withdrawal that the law does not require, nor will we make the exercise of that right subject to discretionary approval under the ordinary after-sales return process.
Step 2: Confirm the Appropriate Resolution
For ordinary after-sales returns, order cancellations, and other requests requiring review of the specific circumstances, we will determine the appropriate handling process based on the order status, item condition, customer request, this policy, and applicable law. We will notify you of the next steps by email.
If an ordinary after-sales return involves return shipping costs, original shipping charges, or return handling fees, we will explain the applicable fees and how they are calculated before you decide whether to proceed.
For statutory withdrawal requests, we will confirm the necessary notification, return, and refund arrangements in accordance with applicable law and will not impose approval requirements that are not legally permitted.
Step 3: Return the Item, If Applicable
If your return is approved and the item must be sent back, we will email you an electronic return shipping label and return instructions.
You will need to download and print the return label yourself and follow our confirmed instructions for packaging the item, attaching the label, and shipping it back.
For large or heavy furniture, please confirm the return method with us before arranging transportation so that the logistics can be handled appropriately.
Do not send the item to an unauthorized address or arrange a shipping method that differs from the confirmed return instructions without prior confirmation.
If the issue can be resolved without requiring the item to be returned, we will explain the corresponding resolution by email.
Step 4: Item Inspection and Refund Processing
For items that must be returned, we will inspect their condition after receiving them and process the refund in accordance with the applicable return conditions and legal requirements.
For eligible ordinary after-sales returns that require the item to be returned, we will initiate the refund within 1–3 business days after receiving the returned item and completing the necessary inspection.
For damaged, defective, or incorrect items that do not need to be returned, as confirmed by us, we will process the refund or other remedy in accordance with the agreed resolution and applicable law.
For refunds associated with statutory withdrawal rights, we will comply with the refund deadlines and requirements established by applicable law. If the legally required timeframe differs from the general processing timeframe in this policy, applicable law will prevail.
After initiating the refund, we will notify you of the processing status by email whenever possible.
6. Return Labels, Return Shipping Costs, and Related Fees
6.1 Electronic Return Shipping Labels
For approved returns that require the item to be sent back, we will provide an electronic return shipping label by email.
You will need to download and print the label and return the item according to the instructions in our email.
Please use the return label and return address we confirm. Do not send the item to another address or independently arrange an alternative shipping method that has not been approved.
The method of providing a return label does not affect your rights under applicable law. Where the law requires us to cover return shipping costs, we will comply with those requirements.
6.2 Returns for Personal Reasons
If you wish to return an item for personal reasons, such as changing your mind, finding that the size or color does not meet your expectations, or deciding that the style does not suit your preferences, your ordinary after-sales return request may be handled in accordance with this policy and applicable law.
For eligible voluntary returns, you may be responsible for the following costs where permitted by applicable law and appropriately disclosed:
Original Shipping Costs: Original shipping charges may be nonrefundable where permitted by applicable law and where the relevant fee treatment applies.
Return Shipping Costs: You may be responsible for the cost of shipping the item back.
Return Handling Fees: A reasonable return handling fee may be charged only where such a fee actually applies, has been clearly disclosed before you decide to proceed, and is permitted by applicable law.
Furniture is often large or heavy, and return shipping costs may depend on the item's dimensions, weight, packaging requirements, return destination, and carrier arrangements.
Before you decide whether to proceed with an ordinary voluntary return, we will explain the applicable fees and how they are calculated. We will not charge the same fee twice or impose fees that have not been clearly disclosed.
The refund amount will be determined based on the actual reason for the return, the disclosed fee arrangements, the final confirmed resolution, and applicable law.
We will not automatically withhold original shipping charges from every order refund without considering the reason for the return and applicable legal requirements.
6.3 Returns Due to Product Quality Issues, Shipping Damage, or Incorrect Items
For returns verified to result from product defects, shipping damage, or an incorrect item, we will not charge you return shipping fees or return handling fees.
We will provide an appropriate electronic return shipping label by email or arrange another reasonable solution based on the circumstances.
The treatment of original shipping charges and other amounts paid will depend on the specific circumstances, the confirmed refund arrangement, and applicable law.
6.4 Items That Do Not Meet Return Conditions
For ordinary after-sales returns, to the extent permitted by applicable law, we may refuse a voluntary return or adjust the eligible refund amount if the item has been damaged by the customer, is missing essential components, shows signs of use substantially beyond reasonable inspection, or otherwise fails to meet the applicable return conditions.
Reasonable unboxing and inspection alone will not be considered excessive use.
If we believe the condition of an item may affect its eligibility for an ordinary after-sales return, we will explain the relevant circumstances and the proposed handling of the request.
Any return refusal, refund deduction, or fee arrangement must comply with applicable law and must not exclude consumer rights provided by law.
For requests involving the exercise of a statutory right of withdrawal, the applicable rules governing item condition, fees, and refunds will be determined by the specific applicable law.
7. Refund Methods and Processing Times
7.1 Refund Method
Refunds will generally be issued to the original payment method used for your purchase.
If additional information is required by the payment service provider or as part of the transaction processing procedure, we may contact you for assistance in completing the refund.
7.2 Refunds for Canceled Orders Before Shipment
For orders canceled before shipment with an approved cancellation request, we will refund the full amount paid for the canceled order.
7.3 Refunds for Returns After Shipment
For approved ordinary after-sales returns that require the item to be returned, we will initiate the eligible refund within 1–3 business days after receiving the returned item and completing the necessary inspection.
The refund amount will be determined based on the confirmed return arrangement, applicable shipping and handling fees, and relevant legal requirements.
7.4 Refunds Without Requiring a Return
For damaged, defective, or incorrect items that can be resolved without requiring a return, as confirmed by us, we will process the refund in accordance with the agreed resolution and applicable law.
For requests to exercise a statutory right of withdrawal, we will comply with the refund method, refund amount, and processing deadlines established by applicable law.
7.5 When Will the Refund Arrive?
Please note that initiating a refund and the actual receipt of the refunded funds are two separate steps.
After we initiate a refund in our system, the time it takes for the funds to appear in your account depends on your bank, credit card issuer, payment service provider, and other financial institutions involved in processing the transaction.
Processing times may vary among payment providers. Therefore, we cannot guarantee that a refund will arrive within a specific number of days.
If we have confirmed that your refund has been initiated but it still does not appear in your account within a reasonable period, we recommend contacting your original payment provider or bank to check the transaction status. If you still have questions, please contact us at care@selapavia.com.
The general processing times described above do not affect any refund deadlines established by applicable law.
8. Other Important Information
This policy applies to order cancellations, ordinary after-sales returns, and refund requests handled through our website and should be interpreted together with applicable consumer protection laws.
If any provision of this policy conflicts with mandatory consumer protection requirements under applicable law, the applicable legal requirements will prevail.
We may request reasonable and necessary order information to verify the purchase, understand an item-related issue, or arrange an approved return.
For ordinary after-sales returns, we will assist based on the order status, item condition, and applicable requirements. For statutory withdrawal rights, we will comply with applicable law and will not make the exercise of such rights subject to the approval requirements of the ordinary after-sales return process.
To help us handle your request efficiently, we recommend submitting your request and supporting materials by email. Return instructions, applicable fees, handling decisions, and refund updates will be communicated by email whenever possible.
9. Contact Us
If you have any questions about this Return & Refund Policy or need assistance with an order cancellation, return, or refund, please contact us using the information below.
Email: care@selapavia.com
Phone: +1 (925) 271-6843
Address: 5476 Roundtree Pl #E, Concord, CA 94521, United States
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time (America/Los_Angeles)
We value your shopping experience and will do our best to assist you with after-sales matters in a clear and reasonable manner.