Shipping Policy
Thank you for shopping at selapavia.com. We are committed to providing a clear and reliable shipping experience for your outdoor furniture and living room furniture purchases. This Shipping Policy explains our shipping coverage, fees, order processing procedures, estimated delivery times, order tracking services, and how we handle shipping-related issues.
By placing an order on our website, you acknowledge the shipping terms described in this policy. Nothing in this policy limits any consumer rights that cannot be waived under applicable law.
1. Shipping Coverage
We offer shipping within the United States, subject to product availability and the availability of shipping services for your delivery address.
Shipping eligibility depends on your destination address and the services available through our carriers. Some remote locations, restricted delivery areas, or special addresses may have limited shipping availability. Please refer to the shipping options displayed at checkout to confirm whether we can deliver to your address.
We currently offer shipping within the United States only and do not guarantee delivery to locations outside our actual service coverage.
2. Shipping Fees
Our standard shipping fees are based on the eligible merchandise total confirmed at checkout.
Orders below $82.00: A standard shipping fee of $8.20 applies.
Orders of $82.00 or more: Standard shipping is free.
Orders qualify for free standard shipping when the eligible merchandise total is at least $82.00. If a shipping fee applies, the amount will be displayed at checkout before you complete your purchase.
Please refer to the final order summary at checkout for the applicable shipping fee.
3. Order Processing Time
Our normal order processing time is 2–3 business days.
Order processing begins after your order is confirmed and includes verifying order details, preparing the items, and arranging shipment. Order processing time is separate from transit time, which begins when the carrier takes possession of the package.
Order processing may occasionally be affected by public holidays, order verification, inventory availability, or other reasonable operational factors. If an issue materially affects the processing of your order, we will make reasonable efforts to assist you and provide relevant updates when appropriate.
Business days are Monday through Friday, excluding applicable holidays. Weekends and holidays are not counted as business days when calculating normal order processing time.
4. Order Cut-Off Time
Our daily order cut-off time is 6:00 PM Pacific Time (America/Los_Angeles).
Orders are processed according to the following schedule:
Orders placed before 6:00 PM on a business day: Processing begins on the same business day.
Orders placed after 6:00 PM on a business day: Processing begins on the next business day.
Orders placed on weekends or applicable holidays: Processing begins on the next business day.
Processing that begins on the same business day does not mean the order will be fully processed or shipped that day. Our normal order processing time remains 2–3 business days, subject to the circumstances described in this policy.
All cut-off times are based on the America/Los_Angeles time zone, including applicable daylight saving time adjustments.
5. Shipping Methods and Estimated Delivery Time
We work with established shipping carriers, including FedEx, UPS, and DHL Express, to arrange deliveries.
The carrier and shipping service selected for an order may vary depending on the delivery address, package dimensions, shipping requirements, and actual logistics arrangements. We cannot guarantee that every order will be delivered by a specific carrier.
Estimated Transit Time
The estimated transit time is 9–12 business days from the date the carrier receives the package.
Transit time begins when the carrier takes possession of the package and does not include the normal 2–3 business days required for order processing.
Under normal circumstances, the overall delivery period consists of both order processing time and carrier transit time. Actual delivery times may vary depending on the order, destination, carrier operations, and other logistical factors.
The estimated transit time of 9–12 business days is not a guaranteed delivery timeframe. Weather conditions, carrier delays, holidays, and other logistical factors may affect the actual delivery date.
What to Do If Your Order Exceeds the Estimated Transit Time
If your order has not arrived after the estimated 9–12 business day transit period, please contact us by email at care@selapavia.com or by phone at +1 (925) 271-6843.
We will help you review the available tracking information and, when appropriate, make inquiries with the carrier to determine the next steps. Any resolution will depend on the circumstances, our applicable policies, and applicable law.
6. Taxes and Customs
All applicable taxes are included in the corresponding product prices. For shipments that require customs clearance, we have also arranged for our logistics providers to handle the applicable clearance procedures.
You will not be required to pay again for taxes or related charges that have already been included in the product price or arranged for handling, as applicable.
Because our shipping coverage is limited to the United States, ordinary domestic shipments generally do not require import customs clearance. Customs procedures may be necessary only in relevant special cross-border shipping circumstances.
Any exceptional circumstances will be handled according to the arrangements applicable to the shipment and relevant legal requirements. We do not guarantee that the same arrangements will apply to every possible customs-related situation.
7. Order Tracking
After your order ships, you will receive an email containing tracking information when available.
You can use the tracking number provided in the email to check your package status through the relevant carrier's tracking system.
Please note that tracking information may not appear immediately after shipment. The carrier may need time to register the package or update its tracking system, and some tracking events may take longer to appear.
If you do not receive tracking information, cannot access the available tracking details, or notice that your tracking status has not been updated for an extended period, please contact us at care@selapavia.com or +1 (925) 271-6843 for assistance.
8. Shipping Issues and Responsibilities
8.1 Damaged Items, Missing Items, or Lost Packages
We understand how important it is for your furniture to arrive safely and in the expected condition.
If your order arrives damaged, contains missing items, or appears to have been lost in transit, please contact us as soon as reasonably possible. To help us investigate the issue, please provide the following information:
Your order number.
A description of the issue.
Photos of the damaged packaging or items, if applicable.
Any other relevant supporting documentation that may help us verify the issue.
We will review the information you provide and, when appropriate, work with the carrier to investigate the shipment and determine the appropriate next steps.
Depending on the circumstances, available evidence, our applicable Return & Refund Policy, and applicable law, possible resolutions may include a refund, replacement, or another appropriate solution. These resolutions are not automatic in every case and will be determined based on the individual circumstances.
Nothing in this section requires you to waive any rights or remedies available to you under applicable law.
8.2 Shipping Delays
Severe weather, carrier operational disruptions, public holidays, transportation interruptions, and other reasonable logistical factors may affect estimated delivery times.
If your package is delayed, please check the available tracking information first. If the tracking information does not clearly explain the situation or the estimated transit period has passed, you may contact us by email at care@selapavia.com or by phone at +1 (925) 271-6843.
We will review the available information and assist with reasonable follow-up inquiries. We cannot guarantee a specific delivery date or a particular outcome for every delay, but we will handle shipping concerns in accordance with our applicable policies and applicable law.
8.3 Order Changes and Cancellations
If you need to change your shipping address, update your order information, or request an order cancellation, please email us at care@selapavia.com as soon as possible.
If your order has not yet shipped and the requested change or cancellation can be accommodated at its current processing stage, we will make reasonable efforts to assist you.
Once an order has been handed over to the carrier, successful changes or cancellations generally cannot be guaranteed. In such cases, you may contact us to discuss the options available under our Return & Refund Policy.
All requests are subject to the actual order status, the feasibility of making the requested change, and applicable law. This section does not create any separate cancellation or refund entitlement beyond those provided under our existing policies and legal obligations.
8.4 Shipping Address and Customer Responsibilities
Please carefully review your shipping information before completing checkout. You are responsible for providing an accurate and complete delivery address, including the street address, apartment or unit number, ZIP code, contact phone number, and any other information necessary for delivery.
If you discover an error in your shipping information, please contact us as soon as possible. Whether an address can be corrected depends on the order processing stage and the carrier's ability to accommodate the change.
If an inaccurate or incomplete address, an unavailable recipient, or a refusal to accept delivery results in a shipping issue, we will evaluate the situation based on the actual circumstances, the carrier's applicable procedures, and applicable law. Any resulting options or charges, if applicable, will be determined on a case-by-case basis and will not automatically be assigned to you in every situation.
If your tracking information shows that a package has been delivered but you have not received it, please follow these steps:
Check common delivery locations, such as your porch, mailbox, or other usual package drop-off areas, where applicable.
Check whether a household member or authorized recipient accepted the package on your behalf.
Contact us so we can review the available tracking details and assist with an appropriate inquiry to the carrier, if necessary.
We will evaluate the circumstances and help you determine the next steps. A delivery record in the carrier's tracking system does not, by itself, eliminate any rights you may have under applicable law.
9. Contact Us
If you have any questions about shipping, order processing, tracking information, delivery delays, or other shipping-related matters, please contact our customer service team.
Email: care@selapavia.com
Phone: +1 (925) 271-6843
Address: 5476 Roundtree Pl #E, Concord, CA 94521, United States
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time (America/Los_Angeles)